Return & Refund Policy

Last updated: July 24, 2026

Our Policy

All sales are final. Due to the nature of our products, we do not accept returns or exchanges for change of mind, incorrect sizing, or similar reasons. Please review product details, dimensions, and weight capacities carefully before ordering — our chat support and email are available if you have questions before you buy.

Damaged, Defective, or Incorrect Items

We want you to receive exactly what you ordered, in good condition. If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at pawvyns@gmail.com with your order number and photos of the issue. We'll work with you on a replacement or refund at our discretion.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We can only cancel orders that haven't yet shipped — once an order ships, our standard no-returns policy applies.

Shipping

All orders ship free, with no minimum required.

Refunds (when approved)

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Contact Us

Questions about this policy? Reach us at pawvyns@gmail.com.